CANCELLATION AND EXCHANGE POLICY

Order Cancellation

1. Before Shipment: You can cancel your order before it is shipped by contacting our customer support. We will process your cancellation request as soon as possible.
2. After Shipment: Once your order has been shipped, it may not be possible to cancel it. However, you can return the item upon receipt for an exchange, subject to our return policy.

Exchange Policy

• Eligibility: Exchanges are available for eligible items returned within 48 hours of the delivery date.
• Conditions:
  • Items must be in their original condition, unused, and with all tags and labels attached.
  • Items that are damaged due to misuse or mishandling are not eligible for exchanges.
• Exchange Process:
  • Once we receive the returned item and verify its condition, we will process your exchange request.
  • You will be responsible for the shipping costs associated with returning the item and receiving the replacement.
• Restocking Fees:
  • In some cases, a restocking fee may be applicable. This fee will be clearly communicated to you at the time of exchange.

Additional Notes

• Customized Products: For customized products, cancellation or return may not be possible after the order has been placed.
• Sale Items: Sale items may have different exchange policies.
• Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support within [number] days of delivery for assistance.

Contact Us

For any questions or concerns regarding shipping and delivery, please write to us at reachus@nsae.store If you want us to call you back, please leave your number with in the “Contact Us” section